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SHELLY Phone Banking


The Breakdown

  • Bank-by-phone system 
  • Transfer within your member number
  • Make payments to your Xplore loans, including mortgages
  • Check balances
  • Request a check withdrawal
  • And more!

Click here to view New User Tips.

Message and data rates may apply.

To use SHELLY, you have 3 options to call:

1.) 504-728-0191

2.) 800.500.4214

3.) 888.U.XPLORE (888.897.5673) - Option 3

A Few Important Notes for Shelly Users

  • Enter the # sign after every function.
  • To cancel a transaction, simply key the asterisk (*), and follow with the # sign.
  • SHELLY only produces receipts for check withdrawals. For your complete transaction record, refer to your Xplore statement.
  • Visa credit card payoffs cannot be performed on SHELLY so please call a Member Service Representative at 888.U.XPLORE (888.897.5673)
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Xplore Federal Credit Union, New Orleans, LA. Your savings is federally insured to at least $250,000 and backed by the full faith and credit of the United States Government - National Credit Union Administration (NCUA), a U.S. Government Agency. Xplore Federal Credit Union is an equal opportunity housing lender. 

We may provide links to third party sites, independent from Xplore Federal Credit Union. These links are provided only as a convenience. Xplore Federal Credit Union does not manage the operation or content of the website you are about to enter. The privacy and security policies of the site may differ from those of Xplore Federal Credit Union.