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Card Security

 

Protect yourself with smsGuardian

smsGuardian is a free security feature for Xplore members. This service allows members to set up text alerts on all their Xplore credit and debit cards.

Members will be alerted for:

  • Transactions over $200
  • Cards being used over three (3) times within one 24-hour period
  • International Transactions
  • Fuel Transactions
  • Transactions without the card present (e.g. internet transactions)

Members will need their card number, member number, and the last four digits of the primary accountholder's social security number to enroll. Once activated, members can customize their settings, enroll two (2) mobile numbers, and set "do not disturb" times.

Message and data rates may apply.

Falcon Fraud Center

In our continuing efforts to keep your accounts secure, we are launching a new alert system for all members to catch potential fraud - Falcon Fraud Center. This system will monitor your debit and credit cards for potential fraud.

Here’s how it works:

  • When potential fraud is detected, you will receive an automatic email notification from Xplore, with the option to reply with “fraud” or “no fraud.”
  • One minute after the email, you will receive a text alert from 32874 between 7am and 9pm, which also has the “fraud” or “no fraud” option.
  • If there is no response received from you, five minutes after the text alert, you will receive automatic phone calls to confirm or deny fraud.

Remember – our messages sent to you will NEVER ask for your PIN or account number. If you call us, we will ask to verify your account.

We recommend you store the following numbers in your phone for ease of access.

Visa Transaction Resolution Line - 888.526.0404 in the US and 206.352.4954 outside the US - This is the number to call if your card is declined while attempting to make a purchase.

Falcon Fraud Center Text - 32874 - This is the number you will receive a text from when Falcon detects potential fraud.

Falcon Fraud Center - 800.417.4592 - You will be called from this number when potential fraud is detected. Only call this number if you received a call regarding potential fraud.

Lost/Stolen Line - 800.682.6075 - Call this number when your debit or credit card has been lost or stolen. Your card will be deactivated and a new card sent out to you.

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Xplore Federal Credit Union, New Orleans, LA. Your savings is federally insured to at least $250,000 and backed by the full faith and credit of the United States Government - National Credit Union Administration (NCUA), a U.S. Government Agency. Xplore Federal Credit Union is an equal opportunity housing lender. 

We may provide links to third party sites, independent from Xplore Federal Credit Union. These links are provided only as a convenience. Xplore Federal Credit Union does not manage the operation or content of the website you are about to enter. The privacy and security policies of the site may differ from those of Xplore Federal Credit Union.