Fraud Center

In our continuing efforts to keep your accounts secure, we are providing our members with an alert system to catch potential fraud. This system will monitor your debit and credit cards for potential fraud. As a reminder, Xplore will never ask members to provide their card number in a link, or provide their pin or password. If you ever have any questions about fraud notifications, please call one of the numbers below. 

Here’s how it works:

  • When potential fraud is detected, you will receive an automatic email notification from Xplore, with the option to flag the transaction as fraud by responding Y or N.
  • One minute after the notification, you will receive a text alert, which also has the Y or N option to flag the transaction as fraudulent.
  • If there is no response received from you, five minutes after the text alert, you will receive automatic phone calls to confirm or deny if the transaction is fraudulent.

Remember – our messages sent to you will NEVER ask for your PIN or account number. 

Important Numbers

We recommend you store the following numbers in your phone for ease of access.

Visa Transaction Assistance Line: (800) 547-3666 or call Xplore's Call Center and press option 5. This is the number to call if your card is declined while attempting to make a purchase.

Fraud Center Text: 96923- This is the number you will receive a text from when potential fraud is detected.

Fraud Center: (800) 237-8990- You will be called from this number when potential fraud is detected. Only call this number if you received a call regarding potential fraud.

Lost/Stolen Card Line: - (888) 297-3416- Call this number when your debit or credit card has been lost or stolen. Your card will be deactivated and a new card sent out to you.

EMV Chip Technology

All Xplore Visa credit cards come with EMV chip technology built in. EMV provides enhanced security when using your card both domestically and internationally. During a point-of-sale transaction using an EMV-enabled terminal, the chip and terminal communicate to approve the transaction. No personal data is stored by the merchant, which means there is no data for criminals to steal.


Xplore Federal Credit Union, New Orleans, LA. Your savings is federally insured to at least $250,000 and backed by the full faith and credit of the United States Government - National Credit Union Administration (NCUA), a U.S. Government Agency. Xplore Federal Credit Union is an equal opportunity housing lender. 

We may provide links to third party sites, independent from Xplore Federal Credit Union. These links are provided only as a convenience. Xplore Federal Credit Union does not manage the operation or content of the website you are about to enter. The privacy and security policies of the site may differ from those of Xplore Federal Credit Union.