We’re aware of fraudulent calls and texts pretending to be from Xplore. These calls/messages claim there’s suspicious activity on your account and may:

• Appear to come from Xplore’s phone number (Caller ID spoofing)
• Urge you to click a link or provide personal info
• Ask you to move or withdraw funds

Do NOT:

• Click any suspicious links
• Share usernames, passwords, or verification codes
• Send money or move funds at someone’s request

Xplore will never contact you to ask for sensitive information or request money movement. If you're unsure about a message or call, hang up and call us directly at:

• 888-897-5673 (Your calls to this number will reach Xplore safely and cannot be intercepted.)
• Stop by a branch
• Message us in Digital Banking

Learn more about Caller ID Spoofing: https://www.fcc.gov/consumers/guides/spoofing